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Dream Team

Kip&Co

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at&#xA0;<a href="mailto:hello@kipandco.com.au" id="isPasted" style=" text-decoration: none;">hello@kipandco.com.au.</a>bWe will do our best to respond within one business day Monday - Friday AEST. If you&#x2019;re based outside of Australia, please note our customer service team is based in Melbourne, Australia and will respond during the Australian business day. During sale times, we may take 2-3 days to get back to you, as there is often a large volume of enquiries.

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at hello@kipandco.com.au.bWe will do our best to respond within one bu

When can I expect a reply to my email?

Contact

How can I pay?

Do you sell gift vouchers?

Can I cancel an order after it’s been confirmed?

Are the items I want to order in stock?

How do I know when you are having a sale?

Do you offer gift wrapping?

Ordering online

Typical postage and dispatch times

Delivery costs & shipping locations

How do I find the traditional place name?

New Zealand & Other Countries: Additional Duties & Customs charges

Domestic Tracking

Availability

Missing or late orders

Where do you ship?

International Tracking

I entered my address incorrectly, help!

Can I pick up my order or drop off my return?

Can I send an item to someone else as a gift?

Shipping

What about exchanges and returns?

How do I return my order?

Exclusions from returns

Change of mind

Returns Processing Timeframe

Faulty or missing items

I bought my item on sale, can I return or exchange it?

Returns and Exchanges

How do I care for my Kip&Co products?

What size bedding do I need?

Are your garments and bedding the same colour as they appear on the website?

How often should I change my sheets?

What’s up with your velvet?

Is your linen buttery soft linen?

What size am I in clothes?

Fabric and Fit

Are you keeping my private information secure?

Where are your products made?

The Important Stuff

How do I earn Dream Team points?

Can I use loyalty points or vouchers on a Bed Bundle?

What if I have more questions?

Dream Team Loyalty Program

What is a Kip&Co Bed Bundle?

How much can I save on a Bed Bundle?

What are the Bed Bundle conditions?

Bed Bundle

How can I contact Kip&Co?

Can I contact you via phone?

Do Kip&Co offer a gift registry service?

Gift Registry

When can I expect a reply to my email?Updated a year ago