Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Kip&Co, you give us the authority to contact you in the futur

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Kip&amp;Co, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

Are you keeping my private information secure?

We have a dedicated team of suppliers, each of them hand selected by Kate, Hayley and Alex. To become a Kip&Co supplier, you must meet our responsible sourcing requirements (see more on Our Ethos page) which set out expectations on safe and fair work

We have a dedicated team of suppliers, each of them hand selected by Kate, Hayley and Alex. To become a Kip&amp;Co supplier, you must meet our responsible sourcing requirements (see more on&#xA0;<a href="https://kipandco.com.au/blogs/our-ethos-new" id="isPasted" style=" text-decoration: none;" title="https://kipandco.com.au/blogs/our-ethos-new">Our Ethos</a> page) which set out expectations on safe and fair working conditions, integrity and transparency in dealings, and improved environmental outcomes. Suppliers are audited on a biennial basis and Kate, Hayley and Alex visit them in person. The vast majority of our suppliers are based in India, using locally grown, woven and dyed fabrics. The suppliers are all family run businesses, and many of them have been with Kip&amp;Co since we started in 2012. Our linen is French Flax, grown in France, but woven and dyed and manufactured in India. Our apparel is made in China, consistent with the specialty skills developed there. We use a range of fabrics for apparel which change season to season. For information on a particular fabric&apos;s origin, please email&#xA0;<a href="mailto:hello@kipandco.com.au" style=" text-decoration: none;">hello@kipandco.com.au</a>- we&apos;re more than happy to talk fabric any day of the week! That&apos;s our happy place.

Where are your products made?

Didn't answer your question? Get in touch here.

Gift Cards 

New 

Dream Team

Kip&Co

Everything you need to know about the Important Stuff with Kip&Co!

The Important Stuff

How can I pay?

Do you sell gift vouchers?

Can I cancel an order after it’s been confirmed?

Are the items I want to order in stock?

How do I know when you are having a sale?

Do you offer gift wrapping?

Ordering online

Typical postage and dispatch times

Delivery costs & shipping locations

How do I find the traditional place name?

New Zealand & Other Countries: Additional Duties & Customs charges

Domestic Tracking

Availability

Missing or late orders

Where do you ship?

International Tracking

I entered my address incorrectly, help!

Can I pick up my order or drop off my return?

Can I send an item to someone else as a gift?

Shipping

What about exchanges and returns?

How do I return my order?

Exclusions from returns

Change of mind

Returns Processing Timeframe

Faulty or missing items

I bought my item on sale, can I return or exchange it?

Returns and Exchanges

How do I care for my Kip&Co products?

What size bedding do I need?

Are your garments and bedding the same colour as they appear on the website?

How often should I change my sheets?

What’s up with your velvet?

Is your linen buttery soft linen?

What size am I in clothes?

Fabric and Fit

How do I earn Dream Team points?

Can I use loyalty points or vouchers on a Bed Bundle?

What if I have more questions?

Dream Team Loyalty Program

What is a Kip&Co Bed Bundle?

How much can I save on a Bed Bundle?

What are the Bed Bundle conditions?

Bed Bundle

How can I contact Kip&Co?

When can I expect a reply to my email?

Can I contact you via phone?

Contact

Do Kip&Co offer a gift registry service?

Gift Registry