Didn't answer your question? Get in touch here.

New 

Gift Cards 

Dream Team

Kip&Co

Our extensive FAQ page holds all the answers to our most commonly asked questions. If you can't find what you are after, just get in touch via our chat or email! 

We're here to help! 

How can I pay?

Do you sell gift vouchers?

Can I cancel an order after it’s been confirmed?

Are the items I want to order in stock?

How do I know when you are having a sale?

Do you offer gift wrapping?

Ordering online

Typical postage and dispatch times

Delivery costs & shipping locations

How do I find the traditional place name?

New Zealand & Other Countries: Additional Duties & Customs charges

Domestic Tracking

Availability

Missing or late orders

Where do you ship?

International Tracking

I entered my address incorrectly, help!

Can I pick up my order or drop off my return?

Can I send an item to someone else as a gift?

Shipping

What about exchanges and returns?

How do I return my order?

Exclusions from returns

Change of mind

Returns Processing Timeframe

Faulty or missing items

I bought my item on sale, can I return or exchange it?

Returns and Exchanges

How do I care for my Kip&Co products?

What size bedding do I need?

Are your garments and bedding the same colour as they appear on the website?

How often should I change my sheets?

What’s up with your velvet?

Is your linen buttery soft linen?

What size am I in clothes?

Fabric and Fit

Are you keeping my private information secure?

Where are your products made?

The Important Stuff

How do I earn Dream Team points?

Can I use loyalty points or vouchers on a Bed Bundle?

What if I have more questions?

Dream Team Loyalty Program

What is a Kip&Co Bed Bundle?

How much can I save on a Bed Bundle?

What are the Bed Bundle conditions?

Bed Bundle

How can I contact Kip&Co?

When can I expect a reply to my email?

Can I contact you via phone?

Contact

Do Kip&Co offer a gift registry service?

Gift Registry

Everything you need to know about Ordering online with Kip&Co!

Everything you need to know about Shipping with Kip&Co!

Everything you need to know about returns and exchanges with Kip&Co!

Everything you need to know about our Fabrics and Fits at Kip&Co!

Everything you need to know about the Important Stuff with Kip&Co!

Everything you need to know about our Dream Team Loyalty program with Kip&Co!

Everything you need to know about our Kip&Co Bed Bundle.

Everything you need to know about contacting Kip&Co!

Everything you need to know about Gift Registry's with Kip&Co!

All articles

Categories