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Kip&Co

Sorry, we&#x2019;re an online business so you need to follow the online returns process.&#xA0;<a href="https://kipandco.com.au/pages/new-shipping-and-returns" id="isPasted" style=" text-decoration: none;" title="https://kipandco.com.au/pages/new-shipping-and-returns">Click here for Returns information.</a>

Sorry, we’re an online business so you need to follow the online returns process. Click here for Returns information.

Can I pick up my order or drop off my return?

Shipping

How can I pay?

Do you sell gift vouchers?

Can I cancel an order after it’s been confirmed?

Are the items I want to order in stock?

How do I know when you are having a sale?

Do you offer gift wrapping?

Ordering online

Typical postage and dispatch times

Delivery costs & shipping locations

How do I find the traditional place name?

New Zealand & Other Countries: Additional Duties & Customs charges

Domestic Tracking

Availability

Missing or late orders

Where do you ship?

International Tracking

I entered my address incorrectly, help!

Can I send an item to someone else as a gift?

What about exchanges and returns?

How do I return my order?

Exclusions from returns

Change of mind

Returns Processing Timeframe

Faulty or missing items

I bought my item on sale, can I return or exchange it?

Returns and Exchanges

How do I care for my Kip&Co products?

What size bedding do I need?

Are your garments and bedding the same colour as they appear on the website?

How often should I change my sheets?

What’s up with your velvet?

Is your linen buttery soft linen?

What size am I in clothes?

Fabric and Fit

Are you keeping my private information secure?

Where are your products made?

The Important Stuff

How do I earn Dream Team points?

Can I use loyalty points or vouchers on a Bed Bundle?

What if I have more questions?

Dream Team Loyalty Program

What is a Kip&Co Bed Bundle?

How much can I save on a Bed Bundle?

What are the Bed Bundle conditions?

Bed Bundle

How can I contact Kip&Co?

When can I expect a reply to my email?

Can I contact you via phone?

Contact

Do Kip&Co offer a gift registry service?

Gift Registry

Can I pick up my order or drop off my return?Updated a year ago