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Shipping
Typical postage and dispatch times
Australian: It usually takes us 2-3 business days to dispatch, although can be longer during peak launch, sale and holiday periods.With our Boxing Day Sales, it will take up to 5 business days for our Team to pick and pack your orders. After dispatch
Delivery costs & shipping locations
We’re excited to send a little piece of Kip&Co your way! Please find our shipping options and costs below. Standard Shipping: $10 for orders under $200. Free Standard Shipping on orders over $200. Express Post: $20 per order. Delivery is via Australi
How do I find the traditional place name?
To find an area’s Traditional Place name, you can get in touch with the Aboriginal and Torres Strait Islander Councils of Cultural Centres in your locality, or you can check out the AIATIS map which shows the general locations of larger group of peop
New Zealand & Other Countries: Additional Duties & Customs charges
New Zealand customers: Your GST is included in our price for orders under NZ$1000. However, any orders over NZ$1000 in value will attract duties charges of several hundred dollars when it arrives in New Zealand, so please plan for this additional exp
Domestic Tracking
Customers will receive a tracking number as part of our dispatch email, which you can use to track the progress of your order. In the interests of keeping your order as safe as possible, Kip&Co does not offer 'safe drop or authority to leave' as a de
Availability
Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you. All orders with Kip&Co are subject to product availability. If an order is received that cannot be
Missing or late orders
If your order has gone missing, please email us at [email protected] so we can resolve this for you. Please note, due to insurance limitations, if your parcel is lost in transit, we reserve the right to process a refund in lieu of shipping a repl
Where do you ship?
For a full list of Countries and shipping prices, please check our shipping and returns page. From Kip&Co US: kipandco.com. We ship within the USA & Canada.
International Tracking
Hey there! At Kip&Co, we ship all our online orders using Australia Post, which hooks us up with international postal services. How It Works: When we send out your order, Australia Post kicks things off and then hands it over to your local postal ser
I entered my address incorrectly, help!
Contact us on [email protected] asap! Our team will try to intercept your order before it leaves our warehouse to update your address. If it's already left, we can try a redirect with Australia Post but sometimes we may have to wait for it to be
Can I pick up my order or drop off my return?
Sorry, we’re an online business so you need to follow the online returns process. Click here for Returns information.
Can I send an item to someone else as a gift?
You can ship a gift direct by selecting ship to a different address at the checkout. We do offer for an extra cost, the option to select a gift message to go with your order. This is displayed in your cart before checkout as an option. All of our ord