Faulty or missing itemsUpdated 10 months ago

We take our product quality seriously at Kip&Co. In the unlikely event your item has a fault, please contact us at [email protected] to explain the issue. We also ask that you send photographs to show us the problem. Should the item be deemed faulty, we'll refund, exchange or replace the item free of charge and cover the postage to get the item to you. We may also ask you to return the item and we'll cover the cost of the postage.

Very occasionally our hardworking warehouse team make a mistake. If you've received the wrong item, please contact as at [email protected]. We'll send you out the correct item asap and we kindly ask that you retun the wrong item and we'll cover the cost of the postage.

If we need to process a refund for you, please allow 10 business days for the funds to be returned via our payment partners

We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers and phones. Exchanges for discrepancy in colour will be treated as a Change of Mind (details above) and our standard refund and exchange terms apply.