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Everything you need to know about returns and exchanges with Kip&Co!
Before initiating a return, please make sure that your item qualifies (for example, there are no returns on items purchased on sale unless they're faulty). If your item qualifies, and it's a change of mind return or exchange, you'll also need to cove
If your return meets the conditions outlined above, then please lodge your return via our dedicated Kip&Co Australia Post Returns Portal. If your return does not meet the conditions, and you send your item and it does not meet the requirements, you w
We cannot offer returns, exchange or refunds on:. - Items that are marked down or are purchased during a sale or offer event. - Gift vouchers. - Items purchased from a Kip&Co stockist. You'll need to contact the store directly. - Due to hygiene stand
If for some reason you are not happy with your Kip&Co goodies, and your purchase wasn't made during a sale period, you are eligible for either a refund, exchange or store credit pending your return meets our return conditions. Conditions:. You must l
Please note that it may take up to 2 weeks for your return to be processed once it arrives. You’ll receive an email confirmation as soon as your return has been processed. Please allow up to 10 business days for the refund to appear in your account,
We take our product quality seriously at Kip&Co. In the unlikely event your item has a fault, please contact us at [email protected] to explain the issue. We also ask that you send photographs to show us the problem. Should the item be deemed fau
No, we don't offer returns or exchanges on items bought on sale.