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Kip&Co

<p>If your order has gone missing, please email us at&#xA0;<a href="mailto:hello@kipandco.com.au" id="isPasted" style=" text-decoration: none;">hello@kipandco.com.au&#xA0;</a>so we can resolve this for you. Please note, due to insurance limitations, if your parcel is lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order. Kip&amp;Co does not offer refunds on items that are showing our courier service is able to evidence as &#x2018;delivered&#x2019;.</p>

If your order has gone missing, please email us at hello@kipandco.com.au so we can resolve this for you. Please note, due to insurance limitations, if your parcel is lost in transit, we reserve the right to process a refund in lieu of shipping a repl

Missing or late orders

Shipping

How can I pay?

Do you sell gift vouchers?

Can I cancel an order after it’s been confirmed?

Are the items I want to order in stock?

How do I know when you are having a sale?

Do you offer gift wrapping?

Ordering online

Typical postage and dispatch times

Delivery costs & shipping locations

How do I find the traditional place name?

New Zealand & Other Countries: Additional Duties & Customs charges

Domestic Tracking

Availability

Where do you ship?

International Tracking

I entered my address incorrectly, help!

Can I pick up my order or drop off my return?

Can I send an item to someone else as a gift?

What about exchanges and returns?

How do I return my order?

Exclusions from returns

Change of mind

Returns Processing Timeframe

Faulty or missing items

I bought my item on sale, can I return or exchange it?

Returns and Exchanges

How do I care for my Kip&Co products?

What size bedding do I need?

Are your garments and bedding the same colour as they appear on the website?

How often should I change my sheets?

What’s up with your velvet?

Is your linen buttery soft linen?

What size am I in clothes?

Fabric and Fit

Are you keeping my private information secure?

Where are your products made?

The Important Stuff

How do I earn Dream Team points?

Can I use loyalty points or vouchers on a Bed Bundle?

What if I have more questions?

Dream Team Loyalty Program

What is a Kip&Co Bed Bundle?

How much can I save on a Bed Bundle?

What are the Bed Bundle conditions?

Bed Bundle

How can I contact Kip&Co?

When can I expect a reply to my email?

Can I contact you via phone?

Contact

Do Kip&Co offer a gift registry service?

Gift Registry

Missing or late ordersUpdated 10 months ago