Didn't answer your question? Get in touch here.

New 

Gift Cards 

Dream Team

Kip&Co

<p>We design to standard Australian sizing. However, we include size charts with all clothing items, which you can check at an individual product level.</p>

We design to standard Australian sizing. However, we include size charts with all clothing items, which you can check at an individual product level.

What size am I in clothes?

Fabric and Fit

How can I pay?

Do you sell gift vouchers?

Can I cancel an order after it’s been confirmed?

Are the items I want to order in stock?

How do I know when you are having a sale?

Do you offer gift wrapping?

Ordering online

Typical postage and dispatch times

Delivery costs & shipping locations

How do I find the traditional place name?

New Zealand & Other Countries: Additional Duties & Customs charges

Domestic Tracking

Availability

Missing or late orders

Where do you ship?

International Tracking

I entered my address incorrectly, help!

Can I pick up my order or drop off my return?

Can I send an item to someone else as a gift?

Shipping

What about exchanges and returns?

How do I return my order?

Exclusions from returns

Change of mind

Returns Processing Timeframe

Faulty or missing items

I bought my item on sale, can I return or exchange it?

Returns and Exchanges

How do I care for my Kip&Co products?

What size bedding do I need?

Are your garments and bedding the same colour as they appear on the website?

How often should I change my sheets?

What’s up with your velvet?

Is your linen buttery soft linen?

Are you keeping my private information secure?

Where are your products made?

The Important Stuff

How do I earn Dream Team points?

Can I use loyalty points or vouchers on a Bed Bundle?

What if I have more questions?

Dream Team Loyalty Program

What is a Kip&Co Bed Bundle?

How much can I save on a Bed Bundle?

What are the Bed Bundle conditions?

Bed Bundle

How can I contact Kip&Co?

When can I expect a reply to my email?

Can I contact you via phone?

Contact

Do Kip&Co offer a gift registry service?

Gift Registry

What size am I in clothes?Updated a year ago